SMS and voice planning for dealer networks in Gaziantep and Kayseri
Separate dealer access, order updates and after-sales calls before choosing OTP, transactional messages or business voice.
Separate dealers from end customers
The official Gaziantep OSB and Kayseri OSB sites provide regional research references. An order notice sent to a dealer and a delivery update sent to a consumer address different audiences. Keep separate records of phone-list ownership, user roles and the business purpose of each message.
Set boundaries for dealer-portal OTP
Establish whether a telephone belongs to an employee or a shared office. Assign responsibility for access changes when staff leave or numbers change. The application validates the code; SMS transport does not take over every security responsibility of the user account. Design resend behaviour and expiry around the workflow.
Map after-sales voice demand
Installation, service and order-tracking calls may peak seasonally. Define how calls reach sales, service and dispatch staff. Measure simultaneous external calls and missed-call handling for each team. Document the boundary between PBX functionality and operator service instead of combining them into one unspecified promise.
Collect evidence before scaling
Start with one dealer group or service team. Business owners should evaluate useful notifications, duplicate messages and waiting points in the call flow. Use these observations in the next capacity discussion. The city name alone cannot determine the appropriate communications package.
Prepare for the discussion
- Dealer, service and consumer audiences
- Phone ownership and access-change process
- Seasonal message and call peaks
- Pilot group, reporting owner and rollout criteria